Manning & Napier Text Message Terms & Privacy Policy

REV. 12.2024

By requesting or engaging in communication by text with one of the representatives of Manning & Napier, you are agreeing to receive conversational and informational messages from Manning & Napier. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying SL2STOP. Reply SL2HELP for help. Privacy Policy & Terms are below.

Manning & Napieri uses text messaging through CellTrust’s SL2 to communicate with its consumers in compliance with applicable laws and regulations.

  • We use text messages as a form of communication only with individuals who have indicated to us that they consider text an acceptable form of communication.
  • We will ensure that individuals always have the ability to stop us from communicating by text message or to get help from us about the text messages that we send.
  • Text messages with us are captured and recorded as required under applicable laws and regulations.
  • Carrier message and data rates may apply.

Consent to Text Message Communications

When you let us know that text messages are an acceptable form of communication for you, you are expressly authorizing us to contact you at the phone number you used to consent to text communications, and you are agreeing that we may communicate with you by text message in accordance with these text message terms and privacy policy.

Please understand that under the laws in certain jurisdictions, even though each text message we send to you is drafted and sent by an individual at our company, the text communications may be considered automatic telephone dialing systems. Additionally, the content in the text messages we send may be considered informational or marketing in certain jurisdictions. By letting us know we can text you either by telling us to text you, sending us a text that requests a response, or completing a form that states you consent to text messages, you are consenting to these communications.

Even after you consent to receiving text messages, you may opt out of such communications at any time by sending SL2STOP to the phone number that you no longer want to send you text messages, or you can contact SL2help@celltrust.com to opt out or help us understand what types of text messages you do not want to have sent to you.

Opting in to receive text messages from us is not a condition of your agreement with us or use of our services; however, some communication capabilities with us may be impeded without your consent to receive text messages.

Text Messaging Privacy

We will not sell any personal information obtained as part of our text messaging communications with you, and we do not permit our third-party suppliers, vendors, or contractors to sell any personal information obtained in the course of our business relationship related to our text message communications with you. For information on how your information is used by CellTrust as our text messaging vendor, please see CellTrust’s privacy policy at https://www.celltrust.com/privacystatement/.

Furthermore, mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. The descriptions of how we use information elsewhere in our company privacy policy exclude the information you provide as part of your consent to receive text messages from us; this information will not be shared with any third parties and will only be used to document your consent to receive text messages, to send those text messages to you, and to comply with any applicable laws and regulations.

For additional information on how your information is used by Manning & Napier please see Manning & Napier’s privacy policy.

How often will I receive communications?

The frequency of text messages and calls you receive will depend upon your relationship with us. Just as with other communication tools, some individuals may communicate with us more often than others.

If you feel you are receiving more communications than desired, you can let us know or opt out of receiving communications by sending the opt-out keyword SL2STOP, and that number should no longer be able to send you communications. Alternatively, you can contact SL2help@celltrust.com for assistance.

How do I opt out or stop receiving text messages or voice calls?

If you feel you are receiving more communications than desired, you can let us know or opt out of receiving communications by sending the opt-out keyword SL2STOP, and that number should no longer be able to send you communications.

Helpful Hints: The opt-out keyword needs to be sent from the phone number where you want to stop receiving messages. If you have more than one phone number enrolled, you will need to follow this process with each phone number or contact us for assistance. Alternatively, you can contact SL2help@celltrust.com for assistance.

What do I do if my phone number changes?

If your phone number changes, you should let us know to avoid your messages being sent to your old number. Ideally, you should follow the opt out process described above before you change your phone number. You will also need to let us know that it is ok to send you text messages to your new number.

Will you send me ads or marketing offers?

Under some laws “marketing” can mean any offer of goods or services, including someone telling you about a new product that might help you. Manning & Napier will not send you ads or marketing through text message, nor will CellTrust even though we are using their SL2 product. If you have questions about the specific types of text messages you will receive, please contact us. We are happy to work with you to ensure you only are receiving text communications that you want to receive.

For additional information, please see here, text SL2HELP to us, or reach out to SL2help@celltrust.com.

iManning & Napier Advisors, LLC, Manning & Napier Investor Services, Inc., Manning & Napier Fund, Inc., Exeter Trust Company, and Rainier Investment Management, LLC (collectively, “Manning & Napier”) are all affiliated entities under common ownership and control. Manning & Napier is a subsidiary of Callodine Group, LLC and affiliated with Callodine Group, LLC’s other wholly owned subsidiaries.

 

Business Continuity and Disaster Recovery Plan Disclosure Statement

REV. 12/2022

Manning & Napier* recognizes the many ways our customers and representatives have come to rely on the wide variety of services we provide. We also recognize the reality that unexpected events, large-scale or small, can occur that may affect our ability to deliver those services through our normal business operation. Since the timing and impact of disasters and disruptions are unpredictable, Manning & Napier will be flexible in responding to actual events as they occur.

Our Business Continuity and Disaster Recovery Plans

Manning & Napier maintains a business continuity plan and disaster recovery plan (the “Plans”) to respond, reasonably and effectively, to events of varying scope by safeguarding employees’ lives and Firm property, making a financial and operational assessment, quickly recovering and resuming operations, protecting the Firm’s critical books and records, and allowing our customers to transact business. The Plans cover Manning & Napier’s response to both internal and external significant business disruptions (SBDs.) Internal SBDs affect only the Firm’s ability to communicate and do business, while external SBDs prevent the operation of the securities markets or impact a number of industry participants.

The Plans address data backup and recovery, mission critical systems, financial and operational assessments, alternate communications with customers, employees and regulators, alternate locations, customers’ access to funds and securities and critical business constituents and platforms. The Plans define the critical functions, essential resources, and system requirements for each department. The Plans address staff responsibilities, remote work capabilities, and assets related to restoring business operations with minimal impact and are reviewed and maintained on an annual basis to ensure that documented information is current and recovery strategies support our operations.

In the event of an SBD, Manning & Napier will notify staff through the Firm’s emergency notification system. All employees have the capability to work remotely using their Firm issued device(s) with connectivity based on cloud SaaS service that is both secure and resilient. Additionally, employees have the capability to make and receive phone calls remotely through a Firm approved application. If needed, employees are able to utilize a personal device to access secure, web-based email and other applications as approved by Manning & Napier’s IT department.

Contacting Us

Following a significant business disruption, if you are unable to contact us as you usually do at (800) 551-0224, please visit our website at www.manning-napier.com.

The Plan is subject to revision. While no contingency plan can eliminate all risk of business disruption, Manning & Napier continually assesses and updates the Plan to mitigate all reasonable risk. Should the Plan be revised, an updated Disclosure Statement will be available on our website at www.manning-napier.com and upon request by calling (800) 551-0224.

*Manning & Napier Advisors, LLC | Manning & Napier Investor Services, Inc. | Manning & Napier Fund, Inc. | Exeter Trust Company | Rainier Investment Management, LLC

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